Shipping and Returns

What forms of payment are accepted?                                                     


We accept American Express, Discover, Master Card, Visa and Personal Checks as processed via PayPal.

How long does it take before an order is shipped and received?                                             


Upon confirmation of a cleared payment, orders are processed within four business days. Orders are then shipped with an estimated delivery time of 3 - 4 business days for priority and  1 - 2 business days for express. 

How are orders shipped?

All orders are shipped via USPS Priority Mail, with signature confirmation and full value postal insurance. Orders can also ship USPS Express Mail for an additional fee. 

Where can orders be shipped?                                                                      

We only ship to PayPal confirmed addresses. A confirmed address is one that has been established by PayPal as belonging to the PayPal account holder. In most cases, when a buyer’s credit card billing and shipping addresses are the same, the address is considered confirmed.

What happens if an item I order is sold out?                                      

Occasionally a tremendous demand will deplete our stock of a particular product.We reserve the right to partially fill orders that contain out of stock products. We will provide a refund for any item that is not fulfilled. We will contact a client with information on out of stock items at time of refund.


Shipping Issues

Please order far enough in advance to allow for any delivery delays.  We are not responsible for any carrier delays due to holidays or weather conditions.  We rely on UPS to deliver your order on time.  We do not offer reimbursements for delayed shipments.  Please feel free to email us at, if you need any more information.


Refused Shipments/Failed Deliveries/Incorrect Shipping Addresses


Please make sure you give us the complete correct address (i.e. apartment or suite numbers) for your order so UPS can deliver your package without any problems.  You will be charged additional fees for address changes or rerouting.If you refuse or are unavailable to sign for your package and it is returned to us, you will be charged the additional return shipping cost.

Lost and Stolen Orders

If your order is lost or stolen we CAN send replacement hair out at your cost and then if we receive claim money from UPS for first order we will refund your card in full (this takes three/five weeks).  Replacement hair must go signature required.




Return/ Refund Policy

You my exchange any unopened merchandise in its orginal condition,
including orginal packaging within 7 days of receipt and you 
will receive a full exchange. Any shipping cost that you incur to return a product to us will not be refunded. To put forward an exchange request 
please email us at

After 7 days, all sales are nonrefundable and final. 

We require the following information to process your exchange:

Note: Your return will not be processed if you do not provide all required information;
in addition any exchange is subject to availability:

Receipt numbers
Your full name and address
Phone number
Email addresss
The reason for returning the merchandise

Please note: Human hair extensions are considered a hygenic product. WE take matters of hygiene and public safety seriously and do not allow used items to be returned for the safety of all of our customers